Return and Exchange Policy
At Rhea Couture, we want you to be completely satisfied with your purchase. If something doesn’t work out, we’re here to help. Below are the details of our return and exchange policy to make the process easy and clear.
Rhea Couture offers a 14-day, risk-free return policy. Items must be in unworn, unused condition and in original packaging to be eligible.
We provide a free return label for orders within the European Union and United States upon request. Customers outside the EU and United States are responsible for the return shipping costs.
Return Period
You can return or exchange your items within 14 days of receiving your order, as long as they meet our return conditions.
Return Conditions
To be eligible for a return, items must be:
- In their original packaging
- With all original tags attached
- In new, unused condition
We will inspect all returned items upon arrival. If the item shows signs of wear or use, we may not be able to accept the return.
Items Not Eligible for Returns:
- Customized or personalized orders.
- All custom-size items are final sale.
- Sketches and fabric swatches.
- Rush fees are non-refundable.
- Sale and Promotional Items.
- Items that have been damaged or soiled while in the buyer's possession.
Accepted Returns
We accept returns under the following conditions:
- In-Stock Dresses & Skirts – Can be returned regardless of size, for a €95 restocking fee per item.
- Accessories – Returns are accepted free of charge for the following items: Veils, Detachable sleeves, Detachable overskirts, Bows, Wings
Order Cancellations
1. Custom Size & Customized Items
- Orders for custom size or customized items cannot be canceled once they have been transferred to production.
- If an order is not transferred to production within 45 days due to the client’s request or failure to confirm the order, the full order cost becomes non-refundable after this period.
2. Ready-to-Ship Items
- If a ready-to-ship dress or skirt has already been shipped, a €95 delivery fee will apply if the order is canceled.
Condition Adjustment Fee
If the returned item is not in its original condition, a condition adjustment fee of at least 30% of the product’s value may apply. The fee will depend on the extent of cleaning or restoration required and will be deducted from your refund. We always aim to keep this fee as low as possible.
Sizing & Customization
If you experience any issues with a custom dress or custom-sized dress, you must notify our customer service within 14 days of receiving the package. This allows us to provide you with possible solutions. If you report later, we will not be able to help you resolve the problem with custom dress.
Return Shipping
- A return shipping label is included with your package for easy returns from EU and USA.
- Please use the provided waybill (AWB) to return your items.
- If you lose the original label, you can reprint it from your customer account within 14 days of receiving your order.
- Returns sent through other carriers or postal services will not be accepted.
Customized or Altered Products
Custom, made-to-measure, or altered items are tailored specifically for you and cannot be returned. However, if you have concerns about your custom order, please contact us—we’ll do our best to assist you and solve the problem.
Sale and Promotional Items
Items purchased during sales or promotions are final sale and cannot be returned or exchanged. Please carefully review your selections during these periods. If you need assistance, our team is happy to help!
Refused Orders Upon Delivery
- If an order is refused upon delivery and returned to us, 10% of the total order value will be deducted from your refund to cover return processing costs.
- We recommend accepting the package and contacting us if you have any issues—we’re here to help you find the best solution!
Customs Refusal Deductions
If a package is refused at customs, 20% of the product value will be deducted from your refund to cover customs fees and taxes. If you experience issues with customs, contact us—we’ll do our best to help.
Refunds
Refund Method
Refunds will be processed using the same payment method as the original purchase.
- Refunds will exclude shipping fees and any applicable condition adjustment fees.
- Customs duties and taxes paid directly to local authorities are non-refundable.
Processing Time
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Exchanges
Exchanging for a Different Size
- If you need a different size of the same item, you can request an exchange directly from your customer account.
- We’ll process your exchange quickly to ensure you get the perfect fit.
Exchanging for a Different Product
- To exchange for a different product, choose the store credit option when processing your return.
- Once your return is approved, store credit will be issued.
- Any price differences will be handled through a refund or additional payment via a payment link.
- The return fee is waived for product exchanges.
Representation of Dresses on the Website
Each dress is hand-sewn and unique, so there may be slight variations from the product shown on the website. Additionally, dress color may vary slightly depending on the fabric batch.
Need Help?
If you have questions or need assistance with returns, exchanges, or refunds, contact us at:
support@rheacouture.com
Phone/wpp +40744388001
Our customer care team is here to make sure you have a smooth and satisfying shopping experience!